FAQ – Violetmai
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FAQ

Who is Violetmai?

Violetmai is a limited company registration number 09624614 based in Bath, England. 

 

How safe is are my card details?

We dont directly store your card details we use Sage pay to do this on our behalf. Sage is one of the largest payment gateways in the world and is trusted by many 100,000 thousand retailers http://www.sagepay.co.uk/.

How do I know I will get my product after payment?

Violetmai has been in business for 6 years we wouldnt have been around that long if there were problems.  You can also be safe in the knowledge that Sage Pay will work as intermediary and would not allow us to trade through them if there were any payment issues.

 

Can I pay by Cheque?

Yes but we will not dispatch the order until the cheque has cleared.

Can I order over the phone?

Phone payments are not possible we accept in store or online payments only. Feel free to call us to discuss anything we stock online.

What happens if I dont like the product when I get it?

Simply return the item to us within 14 days and you will get a full refund minus the cost of postage paid. The item

A product is out of stock how will I know when its back in stock?

Please email us at violetmaibath@gmail.com and we can let you know when it is back in stock.